Customer Service

Order Processing
Monday through Friday - An order will be shipped same day if it is placed before 1PM CST; if placed after 1PM CST expect next day shipping. We do not ship on weekends. During times of extreme weather conditions we may not ship Wednesday, Thursday or Friday.

Shipping Charges
$4.99 Flat Rate

Free Shipping
Applies only to orders with at least $70 of qualifying merchandise, excluding taxes. May be used in conjunction with a promotion code. The qualifying amount is the total amount of the products purchased before the promotion code is applied. We reserve the right to change or discontinue FREE SHIPPING at any time.

Undeliverable Address
Orders that are shipped and unable to be delivered due to an incorrect address provided by the customer will be charged a $10 Address Corrections fee. If the order is returned to Pharm-Aloe®, Inc., the customer will be responsible for the cost of re-shipping.

International Shipping
At this time we are not shipping outside the United States.

APO/FPO/PO Shipping
At this time we are not shipping to APO/FPO/PO Addresses.

Returns
We feel so confident in the benefits to be derived from the use of Pharm-Aloe® Aloe Vera Products, if for any reason you are not completely satisfied with the results, your order will be refunded in full, no questions asked.

Tracking Your Package
You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:

UPS
Package Tracking
U.S. Customer Service: 1(800)742-5877, or customer.service@ups.com

SPEE-DEE DELIVERY
Package Tracking
U.S. Customer Service: 1(320)251-6697, or cusserv@speedeedelivery.com

Last Update
The Shipping Policy contained herein became officially effective December 1st, 2015.